Tell us what happened
Please send complaints to salaam@unclejee.co.uk, including your order number where available and a clear description of the problem.
You can also use Ask Uncle Jee for order-specific help so the order and conversation stay together.
What happens next
We will investigate and aim to respond within 3 working days. If more time is needed, we will explain the next steps.
We may need to check packing, fulfilment, delivery, supplier or payment records before giving a final answer.
If it remains unresolved
If we cannot resolve a complaint, we will provide information about any applicable alternative dispute resolution arrangements and whether we are required or willing to participate.
The complaints process does not replace or restrict your legal rights.