Cancelling before fulfilment
If you need to cancel, contact support as soon as possible. If the order can still be stopped, we will cancel the affected items and arrange the appropriate refund. Once preparation or dispatch has progressed, cancellation may no longer be possible for perishable or made-to-request food.
Change of mind after delivery
The normal 14-day distance-selling cancellation right does not apply to goods that are liable to deteriorate or expire rapidly. This is why fresh meat and other perishable foods normally cannot be returned simply because you changed your mind. Hygiene protections can also limit returns of sealed goods after opening where the legal conditions apply.
If Uncle Jee later sells a non-perishable item that is not covered by an exception, the normal consumer cancellation rules will apply to that item.
If something is wrong
Contact us promptly if an item is missing, incorrect, damaged, unsafe, misdescribed or not of satisfactory quality. Depending on the circumstances and your legal rights, the remedy may include replacement, redelivery, a price reduction or refund.
Do not consume food you reasonably believe is unsafe. A photograph can help us investigate packing or delivery issues, but we will not make a statutory remedy conditional on a photograph where one is not reasonably available.
Refunds
Approved card or wallet refunds are normally sent back through Stripe to the original payment route. Your bank or wallet provider can take additional time to show the credit after Stripe has accepted the refund.